Frequently Asked Questions
Can I use the Hotspot/Tethering feature on my device?
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
What exactly is an eSIM?
An eSIM functions as a virtual SIM card enabling you to set up a phone plan through your carrier without necessitating a physical nano-SIM card.
Could you guide me through the process of activating my eSIM?
To activate your eSIM, simply follow a straightforward 3-step procedure: 1) Indicate your preferred destination 2) Pick a data package 3) Use your phone to scan the QR code.
Can you explain the disparity between a physical SIM card and an eSIM?
While a physical SIM entails inserting a small chip into your mobile device, an eSIM offers the convenience of activating a carrier plan without needing a nano-SIM card physically.
How can I determine if my device is compatible with eSIM technology?
Please refer to our dedicated page listing supported devices to confirm eSIM compatibility for your phone model.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
I cannot scan the QR code!
If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.